Privacy Policy

This website and associated websites (“Website”) are owned and maintained by: QCS INVESTMENTS PTY. LTD.

1. We respect your privacy

QCS INVESTMENTS PTY. LTD. (“Queensland Capital Solutions”) respects your right to privacy and is committed to safeguarding the privacy of our customers and Website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the General Data Protection Regulation (GDPR).

“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

This Website, including any supply of products and services, is not intended for individuals under the age of 18 years old. We do not knowingly collect or store Personal Information provided by minors.

You may contact us in writing at Level 1, Suite 11B/69 Attenuata Dr, Mountain Creek, Queensland, 4557 Australia for further information about this Privacy Policy.

2. What Personal Information is collected

Queensland Capital Solutions will, from time to time, receive and store Personal Information that you submit to our Website, that you provide to us directly, or where you give it to us in other forms.

  • You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your service requests.

  • We may collect additional information at other times, including but not limited to, when you provide feedback, provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial information, or communicate with our customer support.

  • Additionally, we may also collect any other information you provide while interacting with us.

We will only use your Personal Information for the purpose for which it was collected.

3. How we collect your Personal Information

Queensland Capital Solutions collects Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website, and when we engage in business activities with you. We may also receive Personal Information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with Personal Information, you agree that we may collect, use, authorise, transmit, and manage that Personal Information in accordance with this Privacy Policy.

4. How we use your Personal Information

Queensland Capital Solutions may use Personal Information that we collect from you to provide you with information about our products or services. We may also use it to inform you of new products, services, or opportunities that we make available to you.

Queensland Capital Solutions will use Personal Information only for the purposes that you consent to. This includes to:

  • Provide you with products or services during the usual course of our business activities.

  • Administer our business activities.

  • Manage, research, and develop our products and services.

  • Communicate with you by a variety of measures including, but not limited to, telephone, email, SMS, or mail.

  • Investigate any complaints.

If you withhold your Personal Information, it may not be possible for us to provide you with our services or for you to fully access our Website.

We may disclose your Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings, or in response to a law enforcement agency request. We may also use your Personal Information to protect the copyright, trademarks, legal rights, property, or safety of Queensland Capital Solutions, https://qldcapitalsolutions.com.au, its customers, or third parties.

5. Disclosure of your Personal Information

Queensland Capital Solutions may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, aggregators, lenders, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

If we do disclose your Personal Information to a third party, we will protect it in accordance with this Privacy Policy. We do not trade, rent, or sell your information.

6. General Data Protection Regulation (GDPR) for the European Union

If you are an individual residing in the European Union (EU), we collect and process Personal Information about you in accordance with the GDPR. We process your Personal Information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

We will only collect your Personal Information with your express consent for a specific purpose, and any Personal Information collected will be to the extent necessary and not excessive for its purpose.

Your rights under the GDPR permit you to:

  • Be informed as to how your Personal Information is being used.

  • Access your Personal Information and know specifically what information is held about you.

  • Rectify your Personal Information if it is inaccurate or incomplete.

  • Erase your Personal Information (the right to be forgotten).

  • Restrict processing of your Personal Information.

  • Object to your Personal Information being used.

We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Security of your Personal Information

Queensland Capital Solutions is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.

8. Access to your Personal Information

You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at adrian@qldcapitalsolutions.com.au.

9. Complaints about privacy

If you have any complaints about our privacy practices, please send details of your complaints to adrian@qldcapitalsolutions.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. For more information on your privacy rights in Australia, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Website Usage and Cookies

When you come to our Website (https://qldcapitalsolutions.com.au), we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our Website to identify you when you come back to the site and to store details about your use of the site. In addition, cookies may be used to serve relevant ads to Website visitors through third-party services such as Google AdWords.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Queensland Capital Solutions is not responsible for the privacy practices of other websites.

11. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our Website.

12. Data Protection Officer Contact Adrian Mula Level 1, Suite 11B/69 Attenuata Dr, Mountain Creek, Queensland, 4557 Australia Email: adrian@qldcapitalsolutions.com.au